Understanding cultural communication patterns is a crucial component of being a good technical communicator. Without a clear understanding, one can unknowingly introduce conflict or appear disrespectful.

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The original text of this exercise featured an email written by an American author to an international potential client. I analyzed the email and noted a number of areas where the original lacked cultural consideration and professionalism. I then revised the email to be more culturally appropriate by using a professional tone, eliminating idiomatic phrases, and including formal letter structures, such as a polite greeting, formal introduction, and a closing.

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Skills:

• Writing for a specific audience

• Editing

• Critical thinking

• Rhetorical knowledge

• User-centered design

• Recognize cultural communication patterns